Prime Sportsbook Help Center: Support & FAQs

Help Center A Beginner’s Guide to Sports Betting About Prime Sportsbook Account Information Account Locked Due to Failed Login Attempts Benefits of Two-Factor Authentication (2FA)Contact Prime Sportsbook Deposit With Credit Card/Debit Card Deposit With Online Banking Deposit With PayPal Deposit With Play+ Card Deposit With Venmo Failed Geolocation Causes Failed Verification Help Forgot Account ID or Password Geolocation Error Codes How to Enable Your Location How to Log In How to Sign Up for a Prime Sportsbook Account New Jersey $50 Welcome Back Reload Offer New Jersey First Time Deposit $400 Bonus Bet Rules Ohio $50 Welcome Back Reload Offer Ohio First Time Deposit $400 Bonus Bet Rules Prime Rewards Additional Information Prime Rewards Point System Prohibited Events Responsible Gaming Self-Imposed Account Limits Sports Betting Terminology Sportsbook Age Verification Sportsbook Deposits Sportsbook Rewards Sportsbook XPoint Geolocation Understanding Gaming Self-Exclusion What Are My Sportsbook Deposit Limits?Why Was My Deposit Rejected?Why Was My Sportsbook Deposit Not Credited?Withdraw With Bank Transfer Withdraw With Play+Withdraw With Venmo/PayPal Withdrawal Crediting Times

Help Center

We're here to support every player at every level. Whether you're looking to understand our markets, manage your account, or learn about our high-limit options, you'll find answers here. At Prime Sportsbook, we’re committed to delivering the best betting experience with the technology and expertise to match.

Contact us

Call us (844)-550-0247

Text us* (640)-356-4222

Email us at [email protected]

* By texting us you provide consent for us to send messages over SMS, in response, to your registered phone number in accordance with our policies on data use. If you wish to discontinue receiving responses to your ticket and future tickets, you can text "STOP" at a any time to do so. Texting "HELP" to get more assistance on how to stop and restart Prime Sportsbook support over SMS.