# Forgot Account ID or Password

> Forgot your Prime Sportsbook ID or password? Use the 'Can’t Access Your Account?' tool or contact support for secure recovery and reset help.

## Forgot Account ID

Please select the “Forgot your account ID or password?” feature which is located on the login page. You will be redirected to a new webpage with a drop-down menu where you can chose “I don’t remember my account ID” and enter the email address you used during sign-up. Our system will send your Account ID via secure email.

## Forgot Account Password

Please select the “Forgot your account ID or password?” feature which is located at the login page. You will be redirected to a new webpage with a drop-down menu where you can chose “I don’t remember my Password”. Enter your Account ID, select “Send me a new password” and continue to follow the reset process.

## Forgot Security Questions

Send us a message through Live Chat or by email via support@primesports.com. Our 24/7 customer support team will perform the necessary security checks and protocols to confirm the user’s identity and ensure their information is accurate for reset.

Source: https://www.primesportsbook.com/help-center/forgot-account-id-or-password/