# Failed Geolocation Causes

> Learn why geolocation may fail on Prime Sportsbook — issues like VPNs, weak signals, or rooted devices can prevent access to betting features.

User is too close to State border

- Location Service is Turned to “Off”
- Mobile Coverage is Weak
- User is traveling in a vehicle through poor coverage zone
- User is on VPN
- User is on Proxy Connection
- Wi-Fi SSID has incorrect location data

## Rooting/Jailbreaking

When a device is rooted/jailbroken, the user gains unrestricted access to system files and settings that are typically off-limits to regular users. This allows them to change or replace system files, install custom software or apps that require elevated permissions, and make changes to the device’s firmware. XPoint detects this and blocks customers with rooted devices from betting.

Source: https://www.primesportsbook.com/help-center/failed-geolocation-causes/